自查步驟：1. 檢查電源插頭是否鬆脫、插座有無電；2. 機身安全開關（水箱未放好會斷電）取出水箱重新擺放；3. 清潔面板按鈕灰塵；4. 確認兒童鎖是否開啟。以上無效即為控制面板故障，需維修更換觸控板。

Troubleshoot: 1. Check power plug & socket; 2. Reinstall water tank (tank misplaced cuts power); 3. Wipe dust on control panel; 4. Turn off child lock. If still fail, control board replacement needed.

自查步驟：1. 室內濕度太低（低於40%機器不製水）；2. 濾網嚴重堵塞拆出清洗；3. 冷卻翅片灰塵太厚阻礙凝露；4. 溫度設定過高；排除後仍無水多為雪種不足、壓縮機故障。

Troubleshoot: 1. Indoor humidity under 40% stops water making; 2. Clean clogged air filter; 3. Dust on evaporator coil; 4. Wrong temp setting. If no improvement, refrigerant leak or compressor fault.

檢查水箱膠圈老化、導水管堵塞、冷凝盤積垢淤塞，清理水垢即可；持續漏水為盤體裂損或泵體故障。

Check tank rubber seal, blocked drain pipe, dirty condensate tray; persistent leak means cracked tray or drain pump broken.

擺放不平、風扇葉積灰失衡、壓縮機避震膠老化、內部零件鬆動，調平機身清潔風扇無改善需拆機檢查。

Uneven placement, dirty fan wheel, worn compressor rubber mount, loose internal parts.

過熱保護啟動，濾網堵塞散熱不良、壓縮機溫度感應器故障、電壓不穩，徹底清潔散熱模塊測試。

Overheat protection triggered, clogged filter, faulty temperature sensor, unstable power voltage.

水位浮球卡住、浮球感應器氧化髒污，取出水箱清理浮球雜垢；損壞需更換水位感應模組。

Stuck float sensor, oxidized probe; clean float assembly, replace sensor if broken.

雪種缺失、四通閥故障、溫控板失準，非簡單清潔可修復，需專業加雪種維修管路。

Refrigerant shortage, reversing valve defect, faulty thermostat board, professional pipe repair required.

風扇馬達燒毀、風扇電容老化、風扇開關故障，無法自行修復需更換馬達零件。

Burnt fan motor, faulty fan capacitor, broken fan switch, motor replacement needed.

內部蒸發翅片滋生霉菌、電路板線路燒熔，全機清洗除霉，有燒焦味立即斷電停用送修。

Mould on evaporator coil, burnt circuit wiring; full deep clean, power off immediately if burning smell occurs.

遙控電池沒電、機身接收紅外頭灰塵遮擋、接收模組損壞，更換電池擦拭接收口測試。

Flat remote battery, dusty IR receiver, damaged receiving module, replace battery and wipe sensor window.

室內濕度感應器失靈、主板程式故障，清潔感應探頭無效需更換濕度感應器。

Faulty humidity sensor, main board error; clean probe or replace humidity sensor.

泵葉水垢卡住、排水管彎折堵塞，拆解泵體清理水垢，管路破裂需更換軟管。

Scale stuck pump impeller, folded drain tube; disassemble pump for descaling, replace cracked pipe.

不同代碼對應溫度感應、雪種、過熱保護故障，自行無法判斷，帶機到觀塘門市免費檢測。

Error codes refer to sensor, refrigerant, overheat error; bring machine to Kwun Tong shop for free inspection.

濾網、蒸發器嚴重積灰堵塞，每年至少清洗2次；長期失養會導致壓縮機損耗，抽濕能力永久下降。

Heavy dust clog filter & coil, clean twice a year; neglected maintenance causes permanent compressor wear.

室內溫差大、機身保溫棉脫落，移動至通風位置；持續結露為內部保溫層損壞需拆機維修。

Big indoor temp difference, fallen internal insulation foam; reposition to ventilated space, repair foam if persistent.

參閱機身說明書長按指定按鈕3-5秒解鎖；忘記操作可WhatsApp發機型諮詢解鎖方法。

Long press designated button 3-5s to unlock, send model number via WhatsApp for guide if lost manual.

輪子纏繞毛髮、灰塵淤塞，清理輪軸雜物；輪子膠輪碎裂可於門市更換備件。

Hair & dust wrapped around wheel axle, clear debris; replace broken rubber wheel at our shop.

顯示面板排線鬆脫、背光燈損壞，觸控板顯示模組故障需拆機更換屏幕配件。

Loose display cable, broken backlight; touch display module replacement required.

室內溫度過低、風量不足、雪種偏少，關機待融冰後徹底清洗濾網；反覆結冰需檢測冷媒量。

Low room temp, weak airflow, low refrigerant; power off to defrost then clean filter, test refrigerant if frost repeats.

主板記憶體故障、電壓波動干擾，斷電十分鐘重置；持續亂跳代表控制主板損毀需要更換。

Main board memory error, power surge interference; power off 10 mins to reset, replace mainboard if malfunction persists.